How We Got Our AI Support Agent to Replace a Full-Time Human Role (and the Unglamorous Work It Actually Took)
The part of AI support nobody wants to do, and why it’s the only part that matters.
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I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven insights on using AI in real businesses.
The part of AI support nobody wants to do, and why it’s the only part that matters.
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Why our AI handles 74.8% of support tickets while yours hallucinates constantly.
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What happened when we asked about a Google Sheets integration that RB2B doesn’t have.
Read MoreLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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