Robb Clarke

AI Support Consultant · Fredericton, NB

Build AI support agents that actually resolve tickets.

I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems, protect trust, and free your team for the work that needs a human.

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20+ Years in tech & support

Head of AI at RB2B and MoltSets, Retention.com companies.
RB2B MoltSets Retention
90%+ AI resolution rate at MoltSets
  • Agent audits
  • Prompt design
  • Knowledge
  • Advisory
Laptop on a bright desk
Team working together at a table Real conversations, not test prompts
$88,258 Saved with AI support at RB2B in the last 12 months

Trusted by teams at

RB2B
MoltSets
Retention
HeyReach
Apprentix

From strategy to a support agent your customers trust

End-to-end AI consulting tailored to your support operations—whether you're starting from scratch or fixing an agent that's underperforming.

Aerial view of a road through trees Strategy

AI Strategy & Assessment

Audit your current support operations and build a roadmap for AI that aligns with your business goals.

  • Support workflow analysis
  • AI readiness assessment
  • Implementation roadmap
Hands working on a laptop Training

Agent Design & Training

Design conversational flows and train AI agents on your knowledge base to handle real customer issues.

  • Conversation design
  • Knowledge base optimization
  • Agent training & testing
Analytics dashboard on a laptop Optimization

Performance & Optimization

Monitor, analyze, and continuously improve your agent's performance to maximize resolution rates.

  • Performance analytics
  • Continuous improvement
  • Escalation optimization
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11k+ Tickets resolved Conversations closed by the RB2B AI agent without a human stepping in.
1.63h AI output per human hour Every hour the team spends on support, the agent covers more.
<1% Human-served support The rare cases that genuinely need a person get one, fast.
90%+ CX score Customers rate the AI-led experience as highly as human support.

Real results from the RB2B AI support agent

I bring clarity, hands-on experience, and a support operator's eye to every AI rollout—so your agent earns trust instead of eroding it.

Robb Clarke

I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations—and I don't just implement AI, I design systems that actually work for your team and your customers.

  • Enterprise experience with Fortune 500 companies
  • Deep understanding of support operations
  • Hands-on implementation, not just strategy
  • Focus on measurable outcomes

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Let's start a conversation

Tell me where your AI support is today and where you want it to be. I'll come back within 1–2 business days with honest next steps—whether that's working together or not.

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