AI Consultant

Build AI Agents That Actually Resolve Tickets

I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.

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20+ Years Experience

75% Resolution Rate

24/7 AI Availability

AI Agent Dashboard

Tickets Resolved Today 847

Avg Response Time 1.2s

CX Score 85%+

Resolution Rate: 75% autonomous

Instant Response

Issue Resolved

Trusted by teams at

How I Can Help

From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.

AI Strategy & Assessment

Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.

Support workflow analysis
AI readiness assessment
Implementation roadmap

Agent Design & Training

Design conversational flows and train AI agents on your knowledge base to handle real customer issues.

Conversation design
Knowledge base optimization
Agent training & testing

Performance & Optimization

Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.

Performance analytics
Continuous improvement
Escalation optimization

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Real results from the RB2B AI agent

11k+ Tickets Resolved

1.63h AI Output per Human Hour

<1% Human-Served Support

90%+ CX Score

Why Work With Me

I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.

My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.

Enterprise experience with Fortune 500 companies
Deep understanding of support operations
Hands-on implementation, not just strategy
Focus on measurable outcomes
Ongoing optimization and support

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Ready to Transform Your Support?

Let's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.

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