I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems, protect trust, and free your team for the work that needs a human.
Trusted by teams at
End-to-end AI consulting tailored to your support operations—whether you're starting from scratch or fixing an agent that's underperforming.
Strategy
Audit your current support operations and build a roadmap for AI that aligns with your business goals.
Training
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Optimization
Monitor, analyze, and continuously improve your agent's performance to maximize resolution rates.
Real results from the RB2B AI support agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations—and I don't just implement AI, I design systems that actually work for your team and your customers.
Practical, experience-driven writing on using AI in real businesses.
AI Implementation
Alpha and beta users keep getting “not found” on emails that were never really missing. The gap isn't the tooling — it's the prompt behind it.
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Case Studies
MoltSets' AI support agent resolves ~90% of tickets. Not model choice or prompt engineering — documentation, a skill library, and live account access.
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AI Tools
Five free Claude Skills that turn RB2B website visitor exports into enriched, ICP-ranked outreach lists using MoltSets.
Read ArticleTell me where your AI support is today and where you want it to be. I'll come back within 1–2 business days with honest next steps—whether that's working together or not.
