AI Strategy
When AI Resolves, Not Just Answers
There's a meaningful difference between an AI that answers questions and one that actually resolves tickets. Here's how to close that gap.
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I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven writing on using AI in real businesses.
AI Strategy
There's a meaningful difference between an AI that answers questions and one that actually resolves tickets. Here's how to close that gap.
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AI Strategy
The AI gets the wins. I get the fallout. Nobody talks about this when companies go AI-first — but somewhere in those resolution numbers is a human absorbing 100% of the frustration.
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AI Strategy
We're in year three of generative AI. That's enough time to see clear patterns. Three obstacles are blocking most companies — and each one has a solution.
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Case Studies
Our AI support agent now saves us 100% of a human agent's time. Not 80%. Not 'mostly handles things.' A full human role — and it took unglamorous work to get there.
Read ArticleLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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